Privacy and GDPR notice
Eunoiana Digital Solutions explains here how personal data may be collected, used, stored, shared and protected in connection with enquiries, website use, client projects and ordinary business operations.
Eunoiana Digital Solutions respects privacy and handles personal data responsibly. This policy explains the types of personal data Eunoiana Digital Solutions may handle, why it may be used, how it is protected and how questions can be raised.
This policy applies to personal data handled through website enquiries, email communications, discovery calls, client projects, support activity, analytics, project documentation and ordinary business operations.
Eunoiana Digital Solutions may collect contact details, business details, enquiry information, project requirements, communication records, technical project information and limited website usage information where relevant to enquiries or services.
When someone uses the contact form, the information submitted may include their name, email address, optional phone number, selected project type and message.
Personal data may be used to respond to enquiries, provide proposals, deliver client projects, manage support, communicate about services, maintain records and meet legal or operational obligations.
Contact form information is used to understand the enquiry and reply to the person who submitted it. It is not sold or used for unrelated marketing.
For most enquiries, Eunoiana Digital Solutions relies on legitimate interests to read, manage and respond to messages from potential clients or business contacts. Where an enquiry leads to paid work, personal data may also be processed because it is needed before entering into, or performing, a contract.
Contact form messages are processed through the website hosting provider and forwarded to the business inbox. Personal data may also be stored in approved systems, reputable cloud platforms or managed services used for communication, project delivery and record keeping.
Access is restricted to authorised purposes, and reasonable security controls are used to protect personal data from unauthorised access or misuse.
Personal data is shared only where required for service delivery, website hosting, communication, operations, legal compliance or client-approved project work. Eunoiana Digital Solutions avoids unnecessary sharing and unapproved public links.
Enquiry messages are kept only for as long as needed to respond, follow up and maintain ordinary business records. Project and client records are kept for as long as needed for the relevant work, support requirement, business purpose or legal obligation.
Unneeded temporary files, exports and obsolete project materials are removed where practical.
The website may use hosting logs for security, reliability and basic performance monitoring. If optional analytics, tracking or non-essential cookies are added in the future, this notice should be updated and any required consent controls should be added.
Individuals may contact Eunoiana Digital Solutions to ask what personal data is held about them, request corrections, ask for deletion where appropriate, object to certain uses, request restriction, or raise privacy concerns.
Requests are reviewed based on the relationship, applicable obligations and the nature of the data involved.
Suspected personal data incidents are handled through Eunoiana Digital Solutions's incident response process, including triage, containment, investigation, client communication where applicable, remediation and review.
This page gives visitors the main privacy information they need before using the contact form. To complete the practical GDPR work behind it, Eunoiana Digital Solutions should also keep a simple internal record of:
This notice should be reviewed whenever the website, contact form, email setup, analytics, project tools or business processes change.
This privacy policy is reviewed and updated as Eunoiana Digital Solutions's services, tools, legal requirements, third-party providers or business practices change.
Questions about this policy can be sent through the contact form.